This policy applies to paid LightHouse subscriptions. Membership is not open yet. There is no live cancel path today.
1. Renewal and billing
LightHouse offers a monthly subscription ($19.99 per month) and an annual subscription ($199.99 per year), each renewing automatically at the end of its billing period until canceled. New subscribers may be offered an introductory rate for a limited period; when that period ends, the subscription automatically continues at the standard rate disclosed at checkout unless canceled first. The final price, taxes, billing frequency, and any promotional terms are shown before checkout.
2. How to cancel
You may cancel at any time before your next renewal through the account-management or payment-management link provided with your subscription. You may also request help by emailing support@lighthousehub.app.
- Open the subscriber or payment-management link associated with your account.
- Select the option to cancel the LightHouse subscription.
- Keep the confirmation email or confirmation screen for your records.
Cancellation stops future renewals. Unless stated otherwise at checkout, access continues through the end of the billing period already paid.
3. Timing
To avoid the next charge, complete cancellation before the renewal is processed. A cancellation submitted after a renewal has been charged applies to the following billing period, unless a refund is required by law or approved under this policy.
4. Refund policy
Monthly subscription fees are generally nonrefundable once a billing period begins. We do not ordinarily provide prorated refunds for unused days or for reports already delivered.
Annual subscriptions include a 14-day refund window. If you cancel within 14 days of your initial annual charge, you may request a full refund of that charge. This window applies only to the first charge on a new annual subscription, not to subsequent annual renewals.
This policy does not limit any refund or cancellation right required by applicable law.
5. Billing errors and exceptional requests
Contact us promptly if you believe a charge is duplicated, unauthorized, technically incorrect, or occurred after a confirmed cancellation. Please include the account email, charge date, charge amount, and a short description. Do not send a full payment card number by email.
We will review the request and may approve a full or partial refund when a verified billing error, duplicate charge, material service failure, or other exceptional circumstance justifies it. Requests should be submitted within 30 days of the charge when reasonably possible.
6. Refund processing
Approved refunds are returned to the original payment method. Processing time depends on the payment provider and financial institution and may take approximately five to ten business days after approval.
7. Price changes
Any change to standard pricing applies prospectively. We will notify subscribers by email at least 30 days before a price change takes effect, explaining how to cancel if you do not want to continue at the new price. The scheduled end of an introductory rate, as disclosed at checkout, is not a price change.
8. Contact
Cancellation or billing questions may be sent to support@lighthousehub.app.
